1User Background

1.1

1.2

1.3

2Helpdesk Agents - These questions refer specifically to the person(s) who assisted you.

2.1

How would you rate your agent's overall response and performance?

Very Poor

Very Good


 

2.2

How would you rate this agent's ability to respond in a timely fashion?

Very Poor

Very Good


 

2.3

How would you rate the manner and politeness of the agent's response?

Very Poor

Very Good


 

2.4

How would you rate the accuracy or relevance of the agent's response?

Very Poor

Very Good


 

3Help Desk System - These questions refer to the system as a whole including software, hardware, and processes.

3.1

How would you rate the ease with which you submitted an issue through helpdesk?

Very Difficult

Very Easy


 

3.2

How easy was it to find out about the helpdesk?

Very Difficult

Very Easy


 

3.3

3.4

How likely are you to use helpdesk the next time you have an issue?

Very unlikely

Very likely


 

4Open Feedback

4.1


4.2